About Us

Use this guide from The Ordinary to review the store and its service commitments. This page applies specifically to theordinarya.shop.

The Ordinary: our store
Customers using theordinarya.shop can rely on the following The Ordinary guidance about our store. The Ordinary independently operates this online store for a carefully selected range of The Ordinary. We aim to make product discovery clear, ordering straightforward, and post-purchase support dependable.

Our approach at The Ordinary to service commitments
Customers using theordinarya.shop can rely on the following The Ordinary guidance about service commitments. Our service commitments are straightforward: transparent product information, free standard U.S. shipping, responsive assistance, secure checkout, and a 30-day no-reason return and exchange option with return shipping paid by the store. We do not rely on invented brand stories or unsupported product claims; our goal is to earn trust through consistent service and policies customers can understand.

The Ordinary: questions and support
The following questions and support guidance applies to the The Ordinary storefront at theordinarya.shop. Questions about our store or products are welcome at Support@Theordinarya.shop or 8328897920.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinarya.shop
Phone: 8328897920
Physical address: 695 Kihapai St, Kailua, Hawaii, 96734, United States