Refund

Refund Policy

The Ordinary organizes its rules on returns, exchanges, and refunds in the following sections. This page applies specifically to theordinarya.shop.

How The Ordinary handles support
Customers using theordinarya.shop can rely on the following The Ordinary guidance about support. For return or exchange assistance, contact Support@Theordinarya.shop or 8328897920.

What The Ordinary customers should know about exceptions
The Ordinary publishes this exceptions guidance for customers using theordinarya.shop. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

Details from The Ordinary on eligibility
The Ordinary publishes this eligibility guidance for customers using theordinarya.shop. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

Our approach at The Ordinary to refund timing
For purchases made through theordinarya.shop, The Ordinary applies the following guidance on refund timing. Once the return arrives and inspection is complete, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

The Ordinary: condition of returns
The following condition of returns guidance applies to the The Ordinary storefront at theordinarya.shop. Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

How The Ordinary handles order problems
The following order problems guidance applies to the The Ordinary storefront at theordinarya.shop. For an item that arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

How The Ordinary handles starting a request
This starting a request section covers orders and visits through theordinarya.shop for The Ordinary. A return or exchange begins when you, contact us at Support@Theordinarya.shop before sending the item. Once the request is approved, The Ordinary will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinarya.shop
Phone: 8328897920
Physical address: 695 Kihapai St, Kailua, Hawaii, 96734, United States