FAQ

Frequently Asked Questions

The Ordinary organizes its rules on frequently asked shopping questions in the following sections. This page applies specifically to theordinarya.shop.

What The Ordinary customers should know about returns and exchanges
For The Ordinary customers at theordinarya.shop, this section explains returns and exchanges. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery.

Details from The Ordinary on return shipping
The following return shipping guidance applies to the The Ordinary storefront at theordinarya.shop. Who pays return shipping?
The Ordinary pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.

Details from The Ordinary on tracking
The following tracking guidance applies to the The Ordinary storefront at theordinarya.shop. How can I track my order?
Once tracking becomes available, it is sent using the contact information provided at checkout.

contact options at The Ordinary
The Ordinary publishes this contact options guidance for customers using theordinarya.shop. How can I contact you?
Email Support@Theordinarya.shop, call 8328897920, or write to 695 Kihapai St, Kailua, Hawaii, 96734, United States.

Details from The Ordinary on products
The Ordinary publishes this products guidance for customers using theordinarya.shop. What products do you offer?
We offer The Ordinary. Current availability, product details, options, and prices are shown on each product page.

Our approach at The Ordinary to delivery timing
This delivery timing section covers orders and visits through theordinarya.shop for The Ordinary. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days.

The Ordinary: payment methods
The Ordinary publishes this payment methods guidance for customers using theordinarya.shop. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout.

The Ordinary: refund timing
For The Ordinary customers at theordinarya.shop, this section explains refund timing. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days.

How The Ordinary handles shipping cost
The following shipping cost guidance applies to the The Ordinary storefront at theordinarya.shop. Do you offer free shipping?
Yes. U.S. standard shipping is provided at no charge.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinarya.shop
Phone: 8328897920
Physical address: 695 Kihapai St, Kailua, Hawaii, 96734, United States