Shipping

Shipping Policy

This The Ordinary page explains processing, delivery, and tracking in a store-specific format. This page applies specifically to theordinarya.shop.

Details from The Ordinary on delivery issues
This delivery issues section covers orders and visits through theordinarya.shop for The Ordinary. When carrier tracking indicates a delivery problem, or if an order arrives damaged or incomplete, contact Support@Theordinarya.shop or 8328897920. We will work with the carrier and provide an appropriate resolution under our Refund Policy.

Details from The Ordinary on processing and transit
The Ordinary publishes this processing and transit guidance for customers using theordinarya.shop. We normally prepare orders within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

The Ordinary: returns after delivery
For The Ordinary customers at theordinarya.shop, this section explains returns after delivery. Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, The Ordinary also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.

Our approach at The Ordinary to delivery area
Customers using theordinarya.shop can rely on the following The Ordinary guidance about delivery area. We currently deliver solely to addresses within the United States. Standard shipping is free.

Our approach at The Ordinary to tracking and addresses
Customers using theordinarya.shop can rely on the following The Ordinary guidance about tracking and addresses. As soon as tracking is available, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinarya.shop
Phone: 8328897920
Physical address: 695 Kihapai St, Kailua, Hawaii, 96734, United States